Returns Policy and Proceedure

 

Returns Proceedure

Only products purchased directly from this Website can be returned using the procedure described below. If you purchased your Falke Socks or any Accessory at a different retail store or from another website, these products must be returned to the original store or site which they were purchased from. If for any reason you are not happy with products purchased from House of Hawkins, please follow our Returns Procedure. House of Hawkins reserves the right to refuse the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such goods back to you. Our Returns Procedure does not affect your statutory rights.

Returning New, Unused Product

 

You may return new, unworn or unused products within 14 days.

All products must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned products and any refund may be withheld or a charge incurred if you fail to take such care and damage the products). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). You as the customer will be liable for all carriage costs. We recommend the use of an insured parcel service, such as Royal Mail Special Delivery. Please retain proof of postage as House of Hawkins cannot issue refunds for items we do not receive.

If you have received the incorrect goods.

In the event that you have been sent an incorrect item please telephone us on 01803 833845 or email us at houseofhawkins1@gmail.com including your order number and we will advise how to proceed.


Returning faulty products.

This only applies to products purchased via this website that are within warranty. Product purchased in a store or on another website must be returned to the original place of purchase. It is essential for both hygiene and for a thorough assessment that faulty items are returned to us in a clean, dry and presentable fashion. 

 


If you need to return an item for any of these reasons, please contact our Customer Service team by phoning 01803 833845 or emailing houseofhawkins1@gmail.com for a Returns Form.