Terms and Conditions

Welcome to House of Hawkins. By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety please leave this website.
The www.houseofhawkins.co.uk website is provided solely for your personal use. You may not use this website for any commercial purpose.
References in these Terms and Conditions to "we", "us" and "House of Hawkins" are to Riley Brothers (Nuneaton) Ltd, Registered in England, Company Registration Number 560520. Registered Office Address: 10 Foss Street, Dartmouth, Devon TQ6 9DW, telephone: 01803 833845, email: houseofhawkins1@gmail.com
1. Online Shopping

1.1 We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our returns policy if you are unhappy with your purchase.
1.2 We will not be liable if for any reason the House of Hawkins website is unavailable at any time or for any period.

2. Order process
2.1 All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

2.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

  • ·         The product you ordered is out of stock;
  • ·         Our inability to obtain authorisation for your payment;
  • ·         We have identified a pricing or product description error;
  • ·         There is a system or procurement failure; and
  • ·         Failed customer validation checks.
2.3 When you place an order on our website we shall email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from House of Hawkins.

2.4 Acceptance of your order and the completion of the contract between you and House of Hawkins will take place when your order is dispatched.  

3. Delivery

3.1 Standard delivery to most UK postcodes generally takes up to two working days. All parcels will be delivered by Royal Mail 1st Class post or by Royal Mail for all international deliveries. International deliveries will take between three and ten days depending on where the goods are being shipped.

3.2 Please note that your delivery may take longer during sale or other busy periods.

3.3 We will make every effort to deliver goods within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. House of Hawkins shall be under no liability for any delay or failure to deliver the products within estimated timescales.

3.4 Risk of loss and damage of products passes to you on the date when the products are delivered to you.

3.5 We notify you of the delivery cost at the time you place the order.

3.6 We are able to deliver orders worldwide. Unless indicated at the point of order, the shipping charge will remain the same as the shipping charge for UK delivery.

4. Order Cancellation

4.1 You have the right to cancel your order within seven days of purchasing your goods or seven days from when you received the goods (whichever is the longer). If you cancel your order, your payment will be refunded to the account which was used to make the payment. If you do wish to cancel, we aim to make the refund within 48 hours.

4.2 If for any reason, you wish to cancel any order you have placed before it has been delivered, please contact us on 01803 833845 or email houseofhawkins1@gmail.com. We will require written notice from you confirming cancellation of your order, either via email or letter.

4.3 If your order has already been shipped when you cancel the order, a refund will only be made on receipt of the goods. You will be required to send the goods back and you will be liable for all costs of carriage. Please refer to section 5 “Returns Policy”.

5. Returns Policy

5.1 We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address.
5.2 Items MUST be returned in their original condition, unused, in their original packaging, with garment tags still attached.
5.3 This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
5.4 Only products purchased directly from this Website can be returned using the procedure described below. If you purchased your Falke Socks or any accessory at a different retail store or from another website, these products must be returned to the original store or site which they were purchased from.
5.5 If for any reason you are not happy with products purchased from House of Hawkins, please follow our Returns Procedure. House of Hawkins reserves the right to refuse the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such goods back to you.

6. Returns Procedure
6.1 Returning New, Unused Product

You may return new, unworn or unused products within 14 days.
Please contact our Customer Service team by phoning 01803 835845 or emailing houseofhawkins1@gmail.com for a Returns Form.

All products must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned products and any refund may be withheld or a charge incurred if you fail to take such care and damage the products).
Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). You as the customer will be liable for all carriage costs. We recommend the use of an insured parcel service, such as Royal Mail Special Delivery. Please retain proof of postage as House of Hawkins cannot issue refunds for items we do not receive.

6.2 If you have received the incorrect goods.

In the event that you have been sent an incorrect item please telephone us on 01803 833845 or email us at houseofhawkins1@gmail.com including your order number and we will advise how to proceed.

6.3 Returning faulty products.

This only applies to products purchased via this website that are within warranty. Product purchased in a store or on another website must be returned to the original place of purchase. It is essential for both hygiene and for a thorough assessment that faulty items are returned to us in a clean, dry and presentable fashion. 
Please contact our Customer Service team by phoning 01803 835845 or emailing houseofhawkins1@gmail.com for a Returns Form.
6.4 Shipping Costs
You are liable for the cost of the postage unless the product is faulty or you have received an incorrect shipment.
6.5 Refunds
Once we have received the item(s) a refund will be issued to your credit/debit card.
7. Payment Methods
7.1 We only accept payment for orders in pound (£) sterling.
7.2 All prices quoted include VAT at 20%
7.3 We offer two payment options, Worldpay and PayPal. You can select either at the checkout. If you have a PayPal account, you can use this by selecting "PayPal". Please note that PayPal accepts general credit cards and you do not need to have a PayPal account to use the PayPal service.
7.4 We accept payment by Maestro, MasterCard, Visa, Visa Debit using Worldpay.
7.5 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.
7.6 5 By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
8. Pricing Policy
8.1 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
9. Product Availability / Information
9.1 We feature products on our website that have been carefully selected for sale on the House of Hawkins website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
10. Copyright Policy
10.1 Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.
10.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the House of Hawkins website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the House of Hawkins website.
11. Member Account, Password and Security
Registering and using the House of Hawkins website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. House of Hawkins cannot and will not be liable for any loss or damage arising from your failure to comply with this Clause.
12. Liability and Indemnity
12.1 House of Hawkins shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if House of Hawkins has been advised of the possibility of such damages.
12.2 The House of Hawkins website may also contain links to other websites, which are not operated by House of Hawkins. When you activate any of these you will leave the House of Hawkins website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
12.3 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
12.4 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
13. Comments and Complaint Procedure
Please contact us if you have any comments or complaints by contacting houseofhawkins1@gmail.com or telephoning 01803 833845. We will always endeavour to resolve any dispute as swiftly as possible.
14. Privacy and Use of Your Data
14.1 Our commitment to privacy: The privacy of the information you provide to us is important; please read our privacy statement on the website which is intended to inform and reassure you of our commitment to respecting your privacy. A link to this policy appears at the bottom of all pages.
15. Jurisdiction
The website is controlled and operated in the UK. Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.
16. General
16.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.
16.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
16.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
16.4 House of Hawkins reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.
17. Our details
House of Hawkins is the trading name of Riley Brothers (Nuneaton) Ltd, Registered in England, Company Registration Number 560520. Registered Office Address: 10 Foss Street, Dartmouth, Devon TQ6 9DW, telephone: 01803 833845, email: houseofhawkins1@gmail.com